I got the Morningware oven for Christmas. First, the base was cracked. Okay, I can live with that. Then, the power head would not stay attached to the plastic dome. Hmmm...well, let's try to cook anyway. The final straw - the machine would only recognize minutes - as soon as the number of set minutes was reached, it would shut off. Totally. After repeatedly trying to reach My Secret Pantry, where we bought this thing, we finally got through, four days after Christmas. The representative said he'd heard of these problems before and would send UPS out to pick it up by Wednesday and then they'd credit my account. It's Thursday, and the oven is still sitting here, and we can't get through to MSP. They have a recording that says to leave your name and phone number and they'll call you back, but that seems to be an outright lie. I've left my number four times and they've yet to call back. If I ever get my money back from MSP, I'll buy the Nuwave Pro from Amazon and see how that goes...
An update - I wrote that yesterday, and MSP called this morning - VERY apologetic. They admitted they dropped the ball and rescheduled a pickup. However, they credited my account as of now, before the pickup. Way to go, MSP! I recind my criticism of their customer service.
(5 customers reviews)
Customers Rating=3.0 / 5.0
More Detail For Halogen Oven by Morningware
- Cooks up to 50% faster than conventional ovens
- No defrosting necessary
- Cooks the inside of your food without burning the outside
- Seals in juices and enhances your foods natural flavor
- Smokeless, odorless and won't heat up your kitchen
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